Gartner, Inc. identified the top 10 government technology trends for 2022 that can guide public-sector leaders in accelerating digital transformation and mitigating disruption risks. "Government and public sector CIOs now need to sustain the momentum of digital acceleration after the initial chaos of the pandemic. CIOs can use these top trends to establish future-ready organisations by demonstrating how digital initiatives deliver value to diverse and evolving constituent needs, support new workforce trends, enable efficient scaling of operations and build a composable business and technology foundation," said Arthur Mickoleit, Research Director, Gartner. Government CIOs must consider the collective impact of the following 10 trends on their organisations and include them in their strategic plans for 2022 and beyond. Not doing so risks undermining the quality of government services and the capacity to deliver mission value in the long run.

Public-sector CIOs can use this list of strategic technology trends as inspiration and factor them into their organizations' strategic plans. Forward-looking government officials know that, in a digital society, "Policy is the technology and technology is the policy." Any government service delivered at scale is underpinned by a host of technologies. If the success of these business projects is compromised by poor implementation of technology, then the political objectives are compromised too. Implementing a digital government strategy is a journey that will span multiple budget cycles and political administrations.

Gartner, Inc. has identified the top 10 government technology trends for 2019-2020 that have the potential to optimize or transform public services. Government CIOs should include these trends in their strategic planning over the next 12 to 18 months. Gartner's top 10 strategic technology trends for government were selected in response to pressing public policy goals and business needs of government organizations in jurisdictions around the globe. They fit into a broader set of macrotrends that demand the attention of today's government leaders, including social instability, perpetual austerity, an aging population, rising populism and the need to support sustainability goals. "Now more than ever, technology priorities must be established in the context of business trends such as digital equity, ethics and privacy, widening generational chasms and the need for institutional agility," said Rick Howard, research vice president at Gartner.

Vienna's residents and tourists do not have to rely on the kindness of strangers or scroll through long lists of website links to find parking, restrooms or other critical information. They can simply use WienBot, the Austrian city's chatbot. Available via Facebook Messenger, WienBot provides answers to an array of user questions and continuously learns from the interactions -- even pre-empting questions as it captures the most frequently used terms. WienBot is a perfect example of how governments can use artificial intelligence (AI) to go digital, one of the biggest challenges for cities, states and nations worldwide. Developments in artificial intelligence (AI) and AI-powered chatbots will allow government CIOs to customize and improve the delivery of services for the citizens they serve.

Vienna's residents and tourists do not have to rely on the kindness of strangers or scroll through long lists of website links to find parking, restrooms or other critical information. They can simply use WienBot, the Austrian city's chatbot. Available via Facebook Messenger, WienBot provides answers to an array of user questions and continuously learns from the interactions -- even pre-empting questions as it captures the most frequently used terms. WienBot is an example of how governments can use artificial intelligence (AI) to go digital, one of the biggest challenges for cities, states and nations worldwide. Advancements in AI and AI-powered chatbots will allow government CIOs to customize and improve the delivery of services for the citizens they serve.

Vienna's residents and tourists do not have to rely on the kindness of strangers or scroll through long lists of website links to find parking, restrooms or other critical information. They can simply use WienBot, the Austrian city's chatbot. Available via Facebook Messenger, WienBot provides answers to an array of user questions and continuously learns from the interactions -- even pre-empting questions as it captures the most frequently used terms. WienBot is a perfect example of how governments can use artificial intelligence (AI) to go digital, one of the biggest challenges for cities, states and nations worldwide. Bettina Tratz-Ryan, research vice president at Gartner, says developments in artificial intelligence (AI) and AI-powered chatbots will allow government CIOs to customize and improve the delivery of services for the citizens they serve.